Refund policy

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return. As along as it has not been open.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Customer@petiva.us. Please note that returns will need to be sent to the following address: 309 Central Ave North Faribault Minnesota,MN 55021

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Customer@petiva.us.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Customer@petiva.us.

COMPREHENSIVE LEGAL NOTICE

Effective Date: June 2026

Legal Business Entity: RevolutionMN LLC

Trade Names and Brands: Petiva, Petiva.us, Petiva Pet Store, Petiva Dog, and Petiva Cat

BUSINESS IDENTITY

This website, all associated online properties, and all business operations conducted under the names Petiva, Petiva.us, Petiva Pet Store, Petiva Dog, and Petiva Cat are owned, managed, controlled, licensed, or operated by RevolutionMN LLC.

References to any of the foregoing names shall be deemed references to RevolutionMN LLC unless otherwise expressly stated.

RESERVATION OF RIGHTS

RevolutionMN LLC expressly reserves all rights, remedies, defenses, privileges, immunities, claims, protections, and causes of action available under applicable law.

No action, inaction, communication, delay, omission, accommodation, courtesy, business practice, or failure to enforce any right shall constitute a waiver of any legal right.

Any waiver must be in writing and signed by an authorized representative of RevolutionMN LLC.

OWNERSHIP OF WEBSITE CONTENT

All content appearing on www.petiva.us, including but not limited to:

Logos
Trade names
Branding
Product listings
Images
Graphics
Designs
Videos
Written content
Marketing materials
Store layouts
Databases
Software components

are owned by, licensed to, or lawfully used by RevolutionMN LLC and are protected by applicable intellectual property laws.

Unauthorized copying, reproduction, republication, scraping, data mining, redistribution, modification, or commercial exploitation is prohibited.

FAIR DEALING AND TRUTHFUL COMMUNICATION

RevolutionMN LLC supports truthful communication, fair competition, equal treatment under the law, and lawful business practices.

The company expects all persons interacting with the business to communicate honestly and accurately.

Nothing in this notice shall be interpreted as restricting lawful criticism, honest reviews, protected speech, good-faith complaints, or lawful reporting.

However, RevolutionMN LLC reserves the right to defend itself against knowingly false statements, fraudulent claims, impersonation, malicious misrepresentations, intentional business interference, deceptive conduct, or unlawful activities directed toward the company.

BUSINESS RELATIONSHIPS

RevolutionMN LLC reserves the unrestricted right, to the extent permitted by law, to:

Establish partnerships
Decline partnerships
Terminate partnerships
Purchase products
Resell products
Discontinue products
Add new suppliers
Remove suppliers
Enter distribution agreements
Enter licensing agreements
Expand business operations
Change business models

No supplier, vendor, partner, affiliate, distributor, customer, or third party shall acquire any exclusive rights unless expressly granted through a written agreement.

MARKETPLACE AND RESELLER RIGHTS

Where permitted by law and applicable agreements, RevolutionMN LLC reserves the right to purchase, market, advertise, distribute, bundle, promote, resell, and otherwise offer products acquired through lawful commercial channels.

The company reserves the right to determine which products it offers for sale and through which channels those products are distributed.

FRAUD PREVENTION

RevolutionMN LLC reserves the right to investigate suspected:

Fraud
Chargeback abuse
Identity theft
Account abuse
Unauthorized access
Cybersecurity violations
Payment fraud
False claims
Commercial misconduct

The company may cooperate with financial institutions, payment processors, law enforcement agencies, legal authorities, insurers, and regulatory bodies where appropriate.

NO CONSENT TO HARASSMENT

RevolutionMN LLC does not consent to harassment, intimidation, stalking, threats, abuse of process, malicious interference, extortion, coercion, or unlawful conduct directed toward the company, its owners, employees, contractors, customers, suppliers, or partners.

The company reserves all lawful remedies available to address such conduct.

LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, RevolutionMN LLC shall not be liable for indirect, incidental, consequential, punitive, special, or exemplary damages arising from:

Use of the website
Product purchases
Service interruptions
Technical failures
Third-party actions
Marketplace activity
Shipping delays
Supplier disruptions

FORCE MAJEURE

RevolutionMN LLC shall not be responsible for delays or failures caused by events beyond its reasonable control, including:

Natural disasters
Weather events
Government actions
Labor disruptions
Transportation interruptions
Supply chain disruptions
Internet outages
Cybersecurity incidents
Public emergencies

GOVERNING LAW

Unless otherwise required by applicable law, all matters relating to this website, its policies, products, services, and operations shall be governed by the laws of the State of Minnesota and applicable federal law.

SEVERABILITY

If any provision of this Legal Notice is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

ENTIRE NOTICE

This Legal Notice shall be interpreted broadly to preserve all lawful rights, protections, remedies, defenses, and business interests of RevolutionMN LLC.

RevolutionMN LLC

Doing Business As: